Privacy Policy

We are pleased that you are visiting our website and thank you for your interest. Data protection enjoys a high priority in our company. In the following we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.



FlowMate is a service of FlowMate GmbH, a company under German law headquartered in Cologne.

Responsible body within the meaning of the European General Data Protection Regulation (GDPR) is:

FlowMate GmbH
Harry-Blum-Platz 2
50678 Cologne

Telephone: +49-221-165343-33
Fax: +49 221-165343-39

If you have any questions about data protection concerning our website, you are welcome to contact the above-mentioned company at any time by phone or e-mail.


1. Collection of general information

When you access our website, information of general nature is automatically collected. These information (server log files) include, for example, the type of web browser, the operating system used and the domain name of your Internet service provider. These information do not allow any conclusions to be drawn about your person. The information is technically necessary in order to correctly deliver the content of websites requested by you and is mandatory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to constantly optimize our website and its technical platform.


2. SSL Encryption

In order to protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.


3. Registration on our Website

When registering for our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time if necessary.


4. E-Mail Newsletter

As a visitor of our website, you can subscribe to our e-mail newsletter. When registering for the newsletter, the data requested from the input mask will be transmitted to us. In addition, the IP address of the computer of the registrant as well as the date and time of registration are collected during registration. To manage addresses and send out e-mails, we use a tool from Pipedrive OÜ, Mustamäe tee 3a, 10615 Tallinn, Estonia.

The legal basis for the processing of your data is your given consent in accordance with art. 6 (1) lit. a) GDPR. You can revoke this consent at any time with effect for the future. Each newsletter contains a corresponding unsubscribe link. You can also unsubscribe from the newsletter at any time directly by sending an e-mail to

The data you provide will be used exclusively for the creation and dispatch of your newsletters and for the management of the newsletter subscription. In this context, subscribers can also be informed by us by e-mail about circumstances that are relevant for the newsletter subscription or registration (e.g. changes to the newsletter offer or technical circumstances).

For an effective registration we need a valid e-mail address from you. In order to ensure that the registration has actually been made by the owner of the e-mail address entered, we use the so-called „double opt-in“ procedure. For this purpose, we log the request for the newsletter, the sending of a confirmation e-mail and the receipt of the requested answer.

For technical reasons, we collect the following personal data of our e-mail recipients when sending e-mails:

  • Date and time the recipient received an email
  • Flag whether a recipient has opened an email
  • Flag whether a recipient clicked on any link in the email

We use the above-mentioned database entries only to check the proper delivery of our e-mails. We do not analyse the personal data of the recipients or their behaviour („profiling“).


5. Contact form

If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. This data will not be passed on to third parties without your consent.


6. Legal basis of processing

The legal basis for processing operations for which we obtain your consent for processing your data purpose is art. 6 (1) lit. a) GDPR. If the processing of personal data is necessary for the execution of a contractual relationship, art. 6 (1) 1 lit. b) GDPR, the required legal basis. If our company is subject to a legal obligation that requires the processing of personal data the processing is based on art. 6 (1) lit. c) GDPR.

Processing operations may also be based on art. 6 (1) 1 lit. f) GDPR. This is the case if the processing of your personal data by us is based on a legitimate interest of our company or a third party.


7. Deletion or blocking of data

We commit ourselves to the principles of data avoidance and data economy. We therefore only store your personal data for as long as this is necessary to achieve the purposes stated here or as provided for by the various storage periods provided for by law. After discontinuation of the respective purpose or expiry of these periods, the corresponding data will be routinely blocked or deleted in accordance with the statutory provisions.


8. Social Media

In addition to this website, we also operate various social media channels. We currently have presences on Facebook, LinkedIn and Twitter. You can visit our pages via the corresponding buttons on our website. We’d like to inform you that you use these pages and their functions on your own responsibility.

When visiting our presence on the platforms mentioned, personal data may be transmitted to and processed by the operator of the respective platform, such as IP address, processor type used and browser version including plug-ins. The data collected about you in this context will be processed by the provider of the social medium and may also be transferred to countries outside the European Economic Area (EEA).

If you are logged in with your personal user account while visiting such a website, the operator can assign the visit to your account. If you want to avoid this, you should log out of the operator of the respective platform before visiting our online presence or deactivate the „stay logged in“ function, delete the cookies on your device and close and restart your browser.

The purpose and scope of the data collection and the further processing and use of the data by the operator of the respective platform as well as your rights in this regard and setting options for the protection of your privacy can be found in the respective data protection information:


9. Your rights of information, correction, blocking, deletion and objection

You have the right to request information about your personal data stored by us at any time. You also have the rights of correction, blocking or, apart from the prescribed data storage for business transactions, deletion of your personal data. If you wish to exercise these rights please contact our company by sending an e-mail to

In order for a lock of data to be taken into account at any time, this data must be kept in a lock file for control purposes. You can also request the deletion of the data, provided that there is no legal archiving obligation. If such an obligation exists, we will block your data on request.

You have the right to revoke your consent to the processing of personal data at any time with effect for the future. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation. You can make changes or revoke your consent by sending an e-mail to

We have a legal comment period of one month for the processing of your request, which can be extended by another month in exceptional cases. We strive to process your request completely within one month after receipt of your request. Please note that due to statutory storage periods, we may still be obliged to store certain personal data from you even after a request for deletion.

If you believe that the processing of your personal data infringes the GDPR, you have the right – without prejudice to any other administrative or judicial remedy – to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work or place of the alleged infringement.

The supervisory authority responsible for our company is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44
40102 Düsseldorf

Tel.: 0211/38424-0
Fax: 0211/38424-10

10. Changes to our Privacy Policy

We reserve the right to adapt this data protection declaration if necessary so that it always complies with current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new privacy policy will then apply to your next visit.